Question 1

How quickly will I get a response?

Accepted Answer

We aim to respond to all quote requests the same day. WhatsApp is fastest — you'll usually hear back within a few hours. Calls during working hours are answered live or returned the same day.

Question 2

What information do you need for a quote?

Accepted Answer

Tell us what work you need, your location, and any details about your current setup (boiler make/model, age of system, etc.). Photos are really helpful — send them via WhatsApp. For larger jobs like boiler installations, we may arrange a free home visit.

Question 3

Is there a charge for quotes?

Accepted Answer

No. All quotes are free and no-obligation. For most jobs we can quote over WhatsApp from a description and a couple of photos. Boiler installations and larger projects may need a quick home visit, which is also free.

Question 4

Can I book a slot directly?

Accepted Answer

Yes — if you already know what you need, head to our book online page and message us with your preferred day. Zach will confirm the slot.

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