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Privacy Policy

Last updated: February 2026

Who We Are

Hobday's Heating & Plumbing provides heating and plumbing services across Teesside. We're based at 5 Kinloch Road, Middlesbrough, TS6 0EQ, and you can reach us on 07555 363978 or via zak@hobdaysheating.com.

What Data We Collect

When you contact us for a quote, book a service, or enquire about our work, we may collect:

  • Your name
  • Email address
  • Phone number
  • Property address (for service delivery)
  • Details about the work you need (boiler type, issue description, etc.)

We collect this information through:

  • Contact forms on our website
  • Our online booking system (SimplyBook)
  • Phone calls and text messages
  • Email enquiries

How We Use Your Data

We use your personal information to:

  • Provide quotes and respond to enquiries
  • Schedule and deliver heating and plumbing services
  • Contact you about your booking or ongoing work
  • Send service reminders (like annual boiler servicing)
  • Issue invoices and process payments
  • Comply with legal obligations (like Gas Safe record-keeping)

We won't use your data for marketing unless you've specifically opted in, and you can unsubscribe at any time.

Legal Basis for Processing

We process your data based on:

  • Contract – to deliver the services you've requested
  • Legitimate interest – to run our business, respond to enquiries, and maintain customer records
  • Legal obligation – to meet Gas Safe and tax record-keeping requirements
  • Consent – if you've opted in to marketing communications

Data Sharing

We don't sell or rent your personal data to third parties. We may share your information with:

  • Subcontractors – if we bring in specialist help for your job (they're bound by the same privacy standards)
  • Payment processors – to handle card payments securely
  • Booking platform – SimplyBook processes appointment data on our behalf
  • Legal authorities – if required by law

Data Retention

We keep your data for as long as we have a service relationship with you, plus:

  • 6 years after your last service – to meet tax, accounting, and legal requirements
  • Gas Safe records – kept for the period required by gas safety regulations

After this period, we securely delete or anonymise your data.

Your Rights

Under UK GDPR, you have the right to:

  • Access – request a copy of the data we hold about you
  • Rectification – ask us to correct inaccurate information
  • Erasure – request deletion of your data (subject to legal obligations)
  • Portability – receive your data in a common format
  • Object – opt out of marketing or certain types of processing
  • Complain – contact the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data

To exercise any of these rights, contact us on 07555 363978 or zak@hobdaysheating.com.

Cookies

Our website uses cookies to:

  • Essential cookies – keep the site working (session management, security)
  • Analytics cookies – understand how visitors use the site (via Google Analytics) so we can improve it

You can disable cookies in your browser settings, though some features of the site may not work properly.

Third-Party Services

We use the following third-party services, each with their own privacy policies:

  • Google Analytics & Tag Manager – to measure website traffic and user behaviour
  • SimplyBook – our online booking system for appointments

These services may collect data about your visit. We recommend reviewing their privacy policies if you have concerns.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we work or legal requirements. The "Last updated" date at the top of this page shows when it was last revised.

Contact Us

If you have questions about how we handle your data, or want to exercise any of your rights, get in touch:

For data protection concerns, you can also contact the Information Commissioner's Office at ico.org.uk.